Lumos Source 30-Day Money-Back Guarantee – Terms & Conditions

At Lumos Source, we stand by the quality of our products. If you’re not fully satisfied with your purchase, you may return it within 30 days for a full refund, subject to the following conditions:

1. Eligibility for Returns

✔️ The product must be returned in its original condition, including packaging, manuals, accessories, and any included components.
✔️ The product must not be damaged due to misuse, neglect, or improper handling.
✔️ Proof of purchase (e.g., order confirmation, receipt) must be provided.

2. Return Process

1️⃣ Contact our customer support team at support@lumossource.com or Whatsapp +(234) 904 227 0478  to initiate a return request.
2️⃣ We will provide instructions on where and how to return the product.
3️⃣ Once received, we will inspect the product to confirm it meets return conditions.
4️⃣ If approved, the refund will be processed within two business days via the original payment method.

3. Shipping & Return Costs

🔹 Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
🔹 If the product is defective, we will cover the return shipping costs and provide a replacement or refund.

4. Non-Refundable Items

❌ Items that are damaged due to misuse or missing parts due to customer handling.
❌ Products returned after 30 days from the delivery date.
❌ Clearance, final sale, or custom-made items (if applicable).

5. Refund Processing Time

✔️ Approved refunds will be processed within two business days and credited back to the original payment method.

For further assistance, contact us at support@lumossource.com or Whatsapp +(234) 904 227 0478.