At Lumos Source, we are committed to providing high-quality and reliable portable solar generators. This warranty ensures your investment is protected against manufacturing defects and performance issues.

1. Warranty Coverage

✔️ This product is covered by a A-year limited warranty from the date of purchase.
✔️ Covers defects in materials and workmanship under normal usage conditions.
✔️ Includes battery, inverter, and charging system (if applicable).
✔️ If a defect is found, we will repair, replace, or provide an equivalent product at our discretion.

2. What’s Not Covered

❌ Damage caused by misuse, neglect, or improper installation.
❌ Issues resulting from unauthorized modifications, repairs, or tampering.
❌ Normal wear and tear, including battery degradation over time.
❌ Damage due to power surges, extreme weather conditions, or accidents.
❌ Accessories, cables, or consumables unless explicitly covered.

3. Warranty Claim Process

1️⃣ Contact our customer support team at support@lumossource.com or Whatsapp +(234) 904 227 0478 with your proof of purchase and a detailed description of the issue.
2️⃣ Our team will assess the claim and guide you on the next steps.
3️⃣ If eligible, we will repair or replace the faulty product free of charge within the warranty period.

4. Shipping & Repair Costs

🔹 Customers may be responsible for shipping the product to our service center.
🔹 If the issue is covered under warranty, we will handle the repair and return shipping.

5. Limitations & Legal Disclaimer

⚠️ This warranty is non-transferable and applies only to the original purchaser.
⚠️ Lumos Source is not liable for indirect damages or losses due to product failure.

For assistance, contact us at support@lumossource.com or Whatsapp +(234) 904 227 0478